ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements

What is ISO 20000-1:2011?

ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standardised requirements for an IT service management system (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.

Benefits of ISO 20000-1

By achieving certification to ISO 20000-1 IT Services Certification, your organisation will be able to reap numerous benefits such as:
• Improving Reduction in incidents and improved incident management.
• Adoption of an integrated process to corporate image and credibility.
• Reduction in response times and the delivery of IT services.
• Improved management of costs, leading to interruptions to IT service Greater.
• A culture of continuous improvement financial savings.
• Ensuring legislative understanding of roles and business objectives.
• Protecting the company, assets, shareholders awareness and compliance
• Increased customer satisfaction from internal and/or directors Enhanced
• Provides you with a competitive advantage external customers
• Consistency in the customer satisfaction that improves client retention delivery of your service or product