Quality Policy

Top Management of the International Millennium Certifications shall demonstrate that:

 IMC is committed to provide Transparent, Neutral, Independent, and Competent Management System Certification Services which reveal among the Business, Government & Society and Add value to its Client’s Product & Services to the ultimate customer satisfaction.
 The Management System of IMC is Established, Maintain and continually improve in accordance with the requirements of ISO/IEC 17021 and to meet all Statutory & Regulatory Requirements in its entire process of Services to meet Accreditation Requirement.
 IMC will ensure that all possible “conflict of interest” situations arising out of its activities are identified and resolved timely and effectively.
 IMC shall create & maintain an environment where each employee contributes to all aspects of our business process and shall strive for continual improvement to meet with Customer Satisfaction.

Impartiality is defined as actual and perceived presence of objectivity (Ref. 3.2 of ISO 17021:2011). Impartiality is the principle holding that decisions are based on objective evidence obtained during assessments, not on the basis of bias or prejudice caused by influence of different interests of individuals or other involved parties. Threats to impartiality are permanently identified, reviewed and controlled by the Advisory Committee for Safeguarding Impartiality.

Openness By implementing this principle, IMC establishes rules for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.

Impartiality is mainly assured by independence of staff, competence of audit teams, exercising due professional care in conducting the audits, collecting of objective evidence and independent certification decisions.

International Millennium Certifications (IMC) understands the importance of impartiality in carrying out our management system certification activities and will manage conflicts of interest and ensure the objectivity of related activities.

Competence of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of persons for the audit.

Considering responsibility to assess sufficient objective evidence upon which to base a certification decision, IMC refers to fairness, disinterestedness and factuality. Decisions are taken only when audit related information include everything that is necessary to determine or demonstrate the truth of an assertion.

IMC ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the management system without the client’s explicit consent, or where there is a legal justification to do so.

All complaints will be investigated and responded to quickly and within specified time targets. The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.